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Bug #804

open

C1.6>> Medication / Medical History – Extra Record Displayed with N/A Name After Sync

Added by Madhu Kampati 1 day ago. Updated 1 day ago.

Status:
Feedback
Priority:
High
Assignee:
Madhusudhana Akkasali
Start date:
02/18/2026
Due date:
02/19/2026 (Due in 0 days)
% Done:

0%

Estimated time:
Test Phase:
Functional Test
Severity:
Select Severity

Description

Logged in as Company Admin → Navigate to Connect module → Open Medication History / Medical History.

Steps performed:

Added 2 medications and 2 problems in Open Dental.

Synced data successfully.

Current behavior:

Medical History shows 5 records instead of 4.

The 5th record displays:

Name: N/A

Date: Today’s date

Files

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clipboard-202602181523-0apta.png (149 KB) clipboard-202602181523-0apta.png Madhu Kampati, 02/18/2026 04:53 AM
clipboard-202602181530-xfuep.png (69.5 KB) clipboard-202602181530-xfuep.png Madhu Kampati, 02/18/2026 05:00 AM
clipboard-202602181533-dalgg.png (58.2 KB) clipboard-202602181533-dalgg.png Madhu Kampati, 02/18/2026 05:03 AM
clipboard-202602181523-0apta.png
clipboard-202602181530-xfuep.png
clipboard-202602181533-dalgg.png
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 #3

Updated by RishiKesh Tuniki 1 day ago

  • Status changed from New to Feedback
  • Assignee changed from RishiKesh Tuniki to Madhusudhana Akkasali

Root Cause

Based on the API response received from Open Dental , an additional record is being returned with missing values.

Since Open Dental APIs are our single source of truth , and the data is coming directly from the PMS, there is no reliable way for us to modify this record without risking data inconsistency.

Conclusion

This is a data issue originating from the Open Dental API . If the PMS does not provide complete or correct data, we cannot correct or override it at our end.

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