Bug #850: C1.16>> On-Demand Sync Not Syncing Patients After Saving Customer Key and Developer Key - DentPal - CONNECT - Redmine

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Bug #850

open

C1.16>> On-Demand Sync Not Syncing Patients After Saving Customer Key and Developer Key

Added by Madhu Kampati about 2 months ago. Updated about 2 months ago.

Status:

Closed

Priority:

High

Assignee:

Madhu Kampati

Start date:

02/27/2026

Due date:

03/02/2026 (48 days late)

% Done:

Estimated time:

Test Phase:

Functional Test

Severity:

Select Severity

Description

Logged in as Company Admin → Attempted On-Demand Sync.

Steps performed:

Entered Customer Key and Developer Key.

Clicked Save successfully.

Navigated to Patient Module.

Current behavior:

Patient Module shows “Loading data”.

Patients are not being synced.

No error message is displayed.

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clipboard-202602271507-lzzqt.png (142 KB) clipboard-202602271507-lzzqt.png		Madhu Kampati, 02/27/2026 04:37 AM
clipboard-202602271509-lq7kq.png (111 KB) clipboard-202602271509-lq7kq.png		Madhu Kampati, 02/27/2026 04:39 AM
clipboard-202603021327-qtmgf.png (108 KB) clipboard-202603021327-qtmgf.png		RishiKesh Tuniki, 03/02/2026 02:57 AM
clipboard-202603021329-3xoup.png (59.7 KB) clipboard-202603021329-3xoup.png		RishiKesh Tuniki, 03/02/2026 02:59 AM

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Updated by RishiKesh Tuniki about 2 months ago

File clipboard-202603021327-qtmgf.png clipboard-202603021327-qtmgf.png added
File clipboard-202603021329-3xoup.png clipboard-202603021329-3xoup.png added

Fixed

The “Loading data” issue in the Patient Module was identified and has already been fixed. However, this behavior is not related to the On-Demand Sync functionality.

Please note that On-Demand Sync does not create or add new patients. It is designed to update existing patients only (i.e., patients that are already linked and available in the system).

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